Refund policy

Returns and Refunds

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

Please contact Southern E-Scentuals before returning any product. Email michelle6105@charter.net with your order number and the reason for your request. If approved, we will provide the return address and instructions. Items returned without prior approval will not be accepted.

Damaged, incorrect or problematic products

Please inspect your order when it arrives. Contact Southern E‑Scentuals within 3 calendar days of delivery if an item arrives damaged, defective, missing, or incorrect. Include your order number, a description of the issue, and clear photographs of the product and shipping packaging when applicable. Please keep all packaging until the issue has been resolved. We will review the information and work with you on an appropriate replacement, refund, or other resolution.

Return eligibility

Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

For safety and hygiene reasons, opened or used bath, body, perfume, laundry, personal-care, and home-fragrance products cannot be returned. Custom or personalized products, sale items, and gift cards are also non-returnable.

Refunds

We will notify you after receiving and inspecting an approved return. Approved refunds will be issued to the original payment method. Banks and card providers may require additional processing time.

For all return, refund, damage, or product concerns, contact michelle6105@charter.net first.